Once we have received your payment, your order will is forwarded to the doctor for reviewing. It can take up to 48 hours till the doctor makes a decision.
Once the doctor has approved your order, you will receive an e-mail and the order will proceed to the pharmacy for shipment. It usually takes 1 to 3 business days until the pharmacy dispatches your parcel.
You can log in to your personal Doctoronline-account anytime to track the status of your order.
Have you not received an email with the tracking code within 3 days after we received your payment? This probably means that your product has not yet been shipped by the pharmacy. Please contact our Customer Service so that they can check the status at the pharmacy.
Have you received an email with a tracking code? Then there is probably a delay at the courier service. Most courier services need 2-4 business days to deliver a parcel.
Has your order been shipped, but you still have not received is within 5 working days? Please contact our Customer Service. They will do everything they can to help resolve the issue.