At Doctoronline it is possible to cancel your order and receive a refund until the moment the pharmacy has prepared your order for dispatch. As of then, an order can no longer be cancelled.
In case your order is declined by the doctor or pharmacy, you will always receive a refund. You will receive the refund via the same payment method you used to pay. Doctoronline ensures that the refund is processed within 2 business days. Depending on the payment method, it can take a few more days before the refund is credited to your account. Usually it does not take longer that 3-5 business days for the payment to be credited.